{"id":22792,"date":"2024-06-13T13:25:01","date_gmt":"2024-06-13T17:25:01","guid":{"rendered":"https:\/\/www.healthwealthsafe.com\/?post_type=awsm_job_openings&p=22792"},"modified":"2025-05-19T04:56:07","modified_gmt":"2025-05-19T08:56:07","slug":"contact-center-associate","status":"publish","type":"awsm_job_openings","link":"https:\/\/www.medicalofficeforce.com\/es\/jobs\/contact-center-associate\/","title":{"rendered":"Contact Center Associate"},"content":{"rendered":"

Medical Office Force, a digital healthcare company that provides technology, call centers, and personnel to help physicians deliver digital health services, chronic care management, and remote patient monitoring to their high-risk patients. The Contact Center Associate will demonstrate excellence in customer service and efficiently and effectively interact with patients.

Job Type: <\/strong>Full-time
Benefits:<\/strong> Health insurance
Schedule:<\/strong> 8 hour shift Monday to Friday, On call
Education:<\/strong> Associate (Preferred)
Experience:<\/strong> Customer service: 1 year (Preferred)

What our expectations are:
<\/strong>
– Manages large volumes of inbound and outbound calls in a timely manner.
– Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
– Updates any changes of patient\u2019s information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate.
– Optimizes patients\u2019 satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
– Follow communication \u201cscripts\u201d when handling different topics.
– Identify patients\u2019 and other customers\u2019 needs, clarify information, research every issue and provide solutions and\/or alternatives.
– Navigate through patients\u2019 chart in the EHR to locate appropriate information
– Ensures availability of treatment information by filing and retrieving patient records.
– Maintains patient accounts by obtaining, recording, and updating personal and financial information.
– Verifies pharmacy information and other clinical information related to a patient\u2019s visit.
– Documents notes in the computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
– Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
– Helps patients in distress by responding to emergencies.
– Protects patients\u2019 rights by maintaining the confidentiality of medical, personal, and financial information.
– Maintains operations by following policies and procedures, and reporting needed changes.
– Contributes to team effort by accomplishing related results as needed.
– Other duties as assigned by the supervisor.<\/p>","protected":false},"excerpt":{"rendered":"

Medical Office Force, a digital healthcare company that provides technology, call centers, and personnel to help physicians deliver digital health services, chronic care management, and remote patient monitoring to their high-risk patients. The Contact Center Associate will demonstrate excellence in customer service and efficiently and effectively interact with patients. Job Type: Full-timeBenefits: Health insuranceSchedule: 8 hour shift Monday to Friday, On callEducation: Associate (Preferred)Experience: Customer service: 1 year (Preferred) What our expectations are:– Manages large volumes of inbound and outbound calls in a timely manner.– Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party– Updates any changes of patient\u2019s information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate.– Optimizes patients\u2019 satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.– Follow communication \u201cscripts\u201d when handling different topics.– Identify patients\u2019 and other customers\u2019 needs, clarify information, research every issue and provide solutions and\/or alternatives.– Navigate through patients\u2019 chart in the EHR to locate appropriate information– Ensures availability of treatment information by filing and retrieving patient records.– Maintains patient accounts by obtaining, recording, and updating personal and financial information.– Verifies pharmacy information and other clinical information related to a patient\u2019s visit.– Documents notes in the computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.– Manually reminds patients of appointments when the automatic call reminder system is unable to do so.– Helps patients in distress by responding to emergencies.– Protects patients\u2019 rights by maintaining the confidentiality of medical, personal, and financial information.– Maintains operations by following policies and procedures, and reporting needed changes.– Contributes to team effort by accomplishing related results as needed.– Other duties as assigned by the supervisor.<\/p>","protected":false},"author":208464285,"template":"","meta":[],"class_list":["post-22792","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-type-full-time","job-location-on-site"],"yoast_head":"\nContact Center Associate - Medical Office Force<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center Associate - Medical Office Force\" \/>\n<meta property=\"og:description\" content=\"Medical Office Force, a digital healthcare company that provides technology, call centers, and personnel to help physicians deliver digital health services, chronic care management, and remote patient monitoring to their high-risk patients. 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