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Medical Office Force

Medical Background
MEET LENA - YOUR AI HEALTHCARE RECEPTIONIST

Your Patients Are Calling
Lena Is Already Answering.

Lena AI
Lena AI
Online
Active Calls
10
New Patient
Collecting details...
00:45
Urgent Triage
Routing to nurse
01:12
+ 7 other active calls managed automatically

Built for the front desk. Designed for healthcare.

24/7 Availability
HIPAA-Compliant Workflows
Multilingual
Human Escalation

How Many Patients Are You Losing While Your Staff Is Busy?

Front desks are overwhelmed. Calls go to voicemail, patients wait on hold, and staff burn out answering the same questions.

Without Lena

8:42 AM

Phone ringing.

Front desk is helping a patient in person.

8:43 AM

Another call comes in.

Staff is still busy.

8:44 AM

Patient goes to voicemail.

Frustrated patient hangs up.

With Lena

8:42 AM

Phone rings.

Front desk is helping a patient in person.

Instantly

Lena answers the call.

Patient gets immediate help.

Result

Staff stays focused.

Zero missed opportunities.

Pilot Program Now Open

Apply for the 30-Day Bespoke AI Receptionist Pilot Program

We custom-train a bilingual AI agent to your practice’s exact triage protocols, capture after-hours revenue, and eliminate missed-call churn. Zero software integration required.

White-Glove Setup

We limit new practice onboarding to 5 clinics per month to ensure meticulous setup. Our AI agent is custom-trained alongside you to guarantee 100% protocol accuracy.

Lena Handles the Calls Your Staff Doesn't Have Time For.

Built specifically for healthcare workflows, Lena intelligently manages routine administration so your team can focus on complex cases.

Answers Every Call

Lena answers incoming calls instantly, completely eliminating hold times and ensuring no patient feels ignored, even during peak hours.

Appointment Scheduling

Help patients schedule, reschedule, or request appointments strictly according to your practice's rules and calendar availability.

Patient FAQs

Answer routine questions about office hours, locations, services, fax numbers, and policies based on your approved knowledge base.

Intelligent Call Routing

Lena knows her limits. If a conversation requires medical triage or personal attention, she seamlessly transfers the call to the right human staff member.

Multilingual Conversations

Break down language barriers. Lena can communicate with patients in multiple supported languages to make healthcare access easier for everyone.

24/7 Availability

Lena never takes a lunch break and never goes home. Provide premium patient service overnight, on weekends, and during holidays.

This Is What Talking to Lena Feels Like.

No frustrating phone trees ("Press 1 for..."). Patients just speak naturally, and Lena understands intent, context, and healthcare workflows.

  • Understands interruptions
  • Paces naturally with the speaker
  • Extracts dates, times, and intents accurately

Lena (AI Receptionist)

00:24 Connected

"Thank you for calling Main Street Medical. I'm Lena, the AI receptionist. How can I help you today?"
"Hi, I'm a new patient. I need to schedule an appointment."
"Absolutely. I'd be happy to help you get established. What type of appointment are you looking for?"
"I just need a general consultation for a checkup."
Lena is checking calendar...
"I have an opening next Tuesday at 10:00 AM, or Thursday at 2:30 PM. Would either of those work for you?"
Happy healthcare staff
100%
Calls Answered

Lena Doesn't Replace Your Front Desk.
She Gives It Room to Breathe.

Let AI handle the repetitive, high-volume calls so your human staff can focus on the patients standing right in front of them with full attention and empathy.

24/7
Patient availability
<2s
Response experience
0
Intentional voicemails
30%
More staff time

*Actual results vary by practice size, call volume, and workflow configuration.

From Setup to Live Calls in Simple Steps

01

Teach Lena

Provide your practice information, FAQs, specific workflows, and approved responses to build her knowledge base.

02

Connect Lena

Connect Lena to your practice's phone tree (IVR) and integrate with your scheduling process where supported.

03

Let Lena Answer

Turn her on. Lena starts handling routine calls while your team remains available for complex human assistance.

One AI Receptionist. Dozens of Practice Types.

Primary Care

Primary Care

Cardiology

Cardiology

Behavioral Health

Behavioral Health

Dental Care

Urgent Care

Sleep Medicine

Sleep Medicine

Multi-Provider

Multi-Provider Groups

We cover all major practices.

Book a Demo for Yours

Your Patients Are Already Calling.

Make sure someone is there to answer.

24/7 • Healthcare-Focused • Human Escalation

Meet Lena
Online