Bilingual (Vietnamese) Remote Patient Care Manager

Who is Medical Office Force?

Medical Office Force, Inc. is a healthcare technology startup providing chronic care management and remote patient monitoring through its online and on phone platform, MyRemoteCheckup.

We’re expanding rapidly and looking for qualified candidates to join our team. As a NON-CLINICAL Patient Care Navigator, you will partner with our Client Independent Physician Practices in helping patients report their wellness levels between office visits and engage in their own health-care through our smartphone apps and phone interviews.

Through these ongoing relationships, we help patients prevent avoidable emergency room visits and hospital stays and feel closer to their doctors.

You will also work directly with chronically ill patients over the phone to deliver our program’s care management services. Those services include working with the patient to complete personalized care plans, setting health-related goals, and following up every month to motivate and encourage them and measure results. You will develop lifelong relationships with patients who look forward to your calls and are grateful for your support and companionship.

Day-to-day responsibilities include, but not limited to:

  • Be an empathetic active listener
  • Be compassionate and approachable
  • Manage time effectively to achieve goals
  • Quickly assess a situation and make a decision
  • Understand and apply consultation and training best practices
  • Think critically and solve problems
  • Maintain a strong customer-service orientation
  • Collaborate with your peers and other care managers
  • Answer questions openly and honestly
  • Be goal and results-driven
  • Establish relationships with and serve as the primary point of contact for patients
  • Make the required volume of outgoing calls to patients daily, maintaining high efficiency with high quality
  • Receive incoming calls from patients with high quality
  • Communicate with patients via SMS texting and email
  • Escalate patient requests and needs to our partner medical practices.
  • Perform duties under compliance with HIPAA and understand the importance of protecting patient information
  • Maintain documentation of all client encounters in HWS Patient Portal and complete reporting requirements according to standards
  • Participate in ongoing training, process improvements, team meetings, and online communications
  • Knowledge of the medical field and EHR is preferred. English is required, but we’re also looking for Spanish, Hindi, and other foreign-language speakers.

Required Experience and Competencies:

  • Requires a high school diploma or GED.
  • Fluent in Vietnamese
  • Customer service experience.
  • Have excellent keyboarding skills.
  • Call Center and phone/online-based customer service a plus.
  • Healthcare experience is preferred but not necessary.
  • Computer and online skills.
  • Ability to demonstrate phone etiquette and customer service skills.
  • Ability to communicate effectively both verbally and written.
  • Ability to remain organized and manage competing priorities.
  • Ability to work independently and within established time frames.
  • Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Judgment and Decision Making – Considering the relative costs and benefits of potential actions and present the options to the patient.
  • Don’t have it all? We still welcome you to apply! We are available to our patients seven days a week, including holidays, so flexible availability is a must! While some experience comes in handy, we are willing to train the right person.

What You Get From Us

You have the opportunity to directly impact patients in ways that improve the quality of their lives. You will help increase patients’ engagement in their own health and healthcare, which leads to lower morbidity and mortality, and fewer ER visits and hospital admissions.

Hours: Full-time shifts covering 8-8 on a staggered basis including nights and weekend coverage needs.

Location: Remote

THIS IS A U.S. BASED POSITION, AND YOU MUST RESIDE IN THE U.S. TO BE APPLICABLE.

Equipment requirement:

  • Processor (CPU): Intel Core i5 (or equivalent)
  • Operating System: Microsoft Windows 10 Professional 64 bit
  • Memory: 16 GB RAM (or higher)
  • Storage: 128 GB internal Solid State Drive (SSD) or 500 GB internal HDD
  • Monitor/Display Resolution: Dual Monitor Setup Required (1920×1080 or higher)
  • Network Adapter: Ethernet Adapter, hardwire connection required
  • Hardware: Webcam and Headset
  • Internet Speed: Internet speed of 50 Mbps or higher
  • Software: Microsoft Internet Explorer or Google Chrome browser

Job Type: Full-time

Salary: $15.00 – $20.00 per hour

Benefits:

  • Health insurance

Sales & Business Development Manager – Medical Industry Expertise

Medical Office Force. is seeking medical domain experienced Sales & Business Development Manager
for executing sales of Remote Patient Monitoring System & Services at independent primary care
physicians, endocrinologist, nephrologist, cardiologists, etc.


Job description
In your new role you will:

Your profile
You are best equipped for task if you have


  • Develop and manage relationship with primary care physicians, endocrinologist, nephrologist, cardiologists for selling Remote Patient
  • Responsible for the ownership of the HWS’s customer interface with an emphasis on developing key relationships
    • Work closely with the HWS management, marketing & technical team for sales execution
    • Understand challenges, propose HWS solution, services & value propositions
    • Develop relationships with peers, share success stories for faster sales execution.
    • Qualify CRM opportunities on monthly basis
    • Attend weekly sales meeting with management
    • Attend exhibitions or road shows in his region
    • Attend exhibitions or road shows in his region
      • Focus on continuous business improvement
      • 3-5 years of business relationship experience with local independent primary care physicians, endocrinologist, nephrologist, cardiologists
      • Fast learner & Self-starter who takes the initiatives in approaching care facilities
      • Demonstrated skills in retaining relationship and building new one in short timelines
      • Excellent presentation skills, professional communication at any level to drive sales
      • Proven ability to meet deadlines
      • Excellent assertiveness and decision-making skills
      • Exceptional teamwork skills
      • Medical Sales & relationship experience a plus
      • 80% travel within the region

      Benefits:

      • We will provide you company iPhone with connection for business calls.
      • On submission of insurance proof, we make US $250 monthly contribution for health insurance

      About:

      Medical Office Force, Inc. (MOF), is a medical technology company founded in Jan 2018, specializing in
      remote patient monitoring, headquartered in Athens, Georgia, USA. We have 200 employees located in
      different part of the world. Our technology is using FDA approved devices for securely collecting digital
      physiological data, such as blood oxygen levels, vital signs, blood pressure, heart rate, blood sugar, weight, etc., from individuals and make it securely available to their physician for the purpose of analysis,
      monitoring and timely treatment.

      Founder/CEO profile

      Dr. Subodh K. Agrawal, MD FACC,

      Medical Director / Cardiologist / Interventional Cardiologist since 1995
      Board-Certified cardiologist, internist, and sleep medicine practitioner

      1. Athens Heart Center & Specialty Clinics www.ahcspc.com
        • Athens Heart Center is the premiere cardiovascular facility located in Athens, Northeast Georgia. With 4 locations to better serve our family of patients, Athens Heart Center employs the best medical technology to care for heart-related issues.
      2. Panacea medical MBA www.panaceamedicalmba.com
        • For more than two decades, the medical IT company is continuously innovating & providing HIPPA certified MY CHART WRITER software used for health management solution.
      3. Doctors ACO, an Accountable Care Organization www.doctorsaco.org
        • Since our founding in 2014, Doctors ACO has saved Medicare over $15 million by reducing waste and improving preventative services. Our physicians value independence and we help ensure that small practices can stay lucrative in this changing healthcare environment.
      4. A1 Doctors Association www.a1doctorsassociation.org
        • The company vision is to serve independent physicians on the path to integrated healthcare for all. Our team provides leadership, physician-advocacy, quality and value-driven integrated healthcare services, and patient-centric coordination of care.
      5. Co-founder of The Human Yoga Project www.humanyogaproject.org
        • The mission here is through integrative yoga education and need-specific teacher training, improves quality of life through accessible yoga education for all humans.